Md Shahidul Islam

ServiceNow Developer

• Working closely with the Business Analyst to understand and develop the technical solution as detailed in user stories.
• This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well as internal delivery teams.
• Working on multiple projects including ITSM, Discovery, Service Mapping, Event Management, eBonding, TNI, Service Portal etc.
• Resolve ongoing issues with Clients’ instances on demand to troubleshoot and resolve (call off and platform upgrades).
• Completed many relevant training courses in ServiceNow learning portal and always willing to learn any new skills, modules etc.
• Have been working with many clients within UK and internationally.

Web Specialist - Engineering

• I joined Google UK for a 6 months contract as a Web Specialist and shortly after being promoted as an Engineering Lead for a Database Application development (Spanner, Dremel, Big Table, Python) to be used by Google Health team. I was also responsible for design, development and maintenance of many internal tools. My contract was extended for 3 more times making it 2 years in total with Google.
• Using Client's data tools to perform the tasks of finding and utilizing data related to health authorities.
• Automate a set of authoritative sources and evaluate these sources by using data processing techniques.
• Maintenance tasks such as optimising automation tools and techniques.

Lead Web Application Developer

• Solving big data problems and ensuring that end user applications can handle ever-increasing amounts of data.
• Designing, developing and improving robust and testable enterprise applications.
• Creating, documenting, and implementing REST API.
• Collaborating effectively with all stakeholders to ensure that web-based enhancements and projects are implemented in a timely manner.
• Lead the development team using Agile DSDM Methodology and Jira Software.

Software Engineer (ServiceNow Developer)

As a ServiceNow Developer at Imperial College London, working on one of the business critical solutions is both challenging and rewarding. This includes:

• Utilize out-of-the box features to get 100% potential from the ServiceNow core features.
• Developing custom applications for existing implementation (Eureka) as well as Record Producers for custom Self-service portal.
• Plan reimplementation to ServiceNow Helsinki; plan includes workshop with process users, Service Desk, use of new features, working with various data sources/feeds, CMDB and Asset Management, End user Self Service etc.
• Day to day activities include Incident, Request, Problem and Change management, working on enhancements, feeds, mid-server etc.

Web Application Developer

I have worked in the School as a Full time Web Application Developer. Responsible for creating and maintaining a range of projects, designing appealing web applications and interacting with graphic designers, other back-end developers and project manager on a daily basis.

• Developing high scalable, cross browser compatible applications using frameworks such as Codeigniter (mainly), Zend, Web technologies and various APIs.
• Providing Second/third line support via email, telephone and footprints to the end users.
• Dealing with PM and stakeholders regularly to meet the project requirements.
• Project analysis, requirement gathering, creating early prototype and developing the final product using Agile Methodologies throughout the entire project life cycle.

Lead Developer / IT Manager

I have worked with this start-up company as Lead Developer and IT Manager to build up technical infrastructure, company websites and including a brand new concept of Student Application Management System.

Web Developer

I have worked there as an Informatics Assistant to help School of Biological and Chemical Sciences on number of projects including web development and unix sysadmin.